eQuate brings to financial institutions the following Customer Relationship Management capabilities.

Investor Relationship Management
This module offers extensive functionalities to help the IA and his assistants accomplish their day-to-day work. It handles tasks like following up on prospective clients, searching a client’s portfolio, consolidating a family of portfolios into a household, contacting clients with maturities approaching their term, and generating a report of the assets under management. Client lists can be created selectively either by manually adding clients, or filtering using financial criteria.

Batch Reporting
eQuate already provides a number of client reports designed to be mailed, faxed, or e-mailed to your clients. The batch reporting function allows you to request and print one or several reports for as many clients as you wish while continuing your daily activities.

Online Account Opening
This module was designed to automate the whole workflow for account openings. The electronic form captures all the necessary information for the type of client involved, the type of accounts to open and whether it is a new customer or the creation of a new account for an existing client. The module manages the account number allocation and prints the forms. Step by step, it tracks the opening of the account and the document approval process. Finally, it generates the mandatory Insider / Controller Report and the useful Account Opening Status Report as well as the Document Status Report.

The account opening process itself is fully customizable. Available account numbers may be grouped for specific purposes. A detailed process may be configured for each account type. Who may complete each step of the process can be managed using roles. For example, for margin accounts, the credit bureau document may have to be approved by someone having the credit agent role attributed to him.

Direct Investor Access
This module provides web access to the client of an IA to his portfolio. The same portfolio functionalities and user interfaces used by the IA are offered to the client.

To find out more or to get a demo about eQuate CRM component, contact us.

Other components of eQuate.
Integrated KYC Investment Guide Investor Portfolio Management Bulk Trading Order Entry Management		Back Office Systems Integration Back Office Management Flat Fee Management Compliance Regulations