Ndex Systems’ Client Support manages the technical support of the eQuate application by offering front line support to our clients on technical and software problems. It also manages hosting, hardware, operating system and software configuration on the web servers allowing our clients to take advantage of the technology without having to worry about IT administration.

Support staff address software questions and/or correct a client’s understanding and usage of the software’s capability. They are involved in the quality assurance of the application prior to its release and availability to clients. Client Support also logs and submits product anomalies to the development for resolution along with client requests for product enhancements. Client Support can also logon online to simulate and reproduce client reported product anomalies and they ensure that the hosting environment is available for use 24/7.

In short, Client Support serves as a single point of contact to provide answers to client eQuate questions and/or hosting matters.

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Client Training

Ndex Systems has a variety of training solutions designed to match the needs of each individual client user. Whether you choose a self-paced computer-based tutorial, a classroom learning session, a short embedded lesson for just-in-time instruction, or all of these approaches, you will find comprehensive solutions that will provide you with several levels of performance support.